Microsoft Team Lead (Infrastructure & Operations)

Microsoft Team Lead (Infrastructure & Operations)

Job Openings Microsoft Team Lead (Infrastructure & Operations)

About the job Microsoft Team Lead (Infrastructure & Operations)

Job Title:Microsoft Team Lead (Infrastructure & Operations)

Job Summary:We are looking for a Microsoft Team Lead to join the Information & Communication Systems Division: Infrastructure & Operations at the University of Johannesburg (Auckland Park Kingsway Campus). The incumbent will lead a team of IT professionals, ensuring the effective management of Microsoft applications and server infrastructure to support the universitys digital strategy.

Key Responsibilities:

Technical Leadership:

• Provide technical expertise and administrative support within the department.
• Ensure successful deployment, maintenance, and support of Microsoft environments (on-premises & cloud).
• Manage and coordinate operational activities to maintain continuous system availability.
• Contribute to the universitys IT strategy and implementation of best practices.
• Mentor and coach team members on Microsoft technologies.
• Troubleshoot complex technical issues and provide strategic solutions.
• Stay updated with the latest Microsoft technologies and industry trends.

Operational Management:

• Ensure IT infrastructure security, reliability, and efficiency.
• Develop and enforce IT policies, procedures, and security measures.
• Liaise with vendors for incident resolution and contractual obligations.
• Oversee the testing and deployment of Microsoft systems.
• Maintain documentation for Microsoft infrastructure architecture.

Documentation & Reporting:

• Maintain accurate documentation of IT processes and systems.
• Prepare and present reports on system changes, project status, access reviews, and IT operations.

Problem Solving & Decision-Making:

• Make informed decisions based on short-term and long-term impacts.
• Foster a problem-solving mindset within the team.

Project Coordination:

• Negotiate contracts & agreements with vendors.
• Manage IT projects, ensuring timely completion within budget.
• Ensure projects align with business goals & university IT strategy.
• Contribute to the annual infrastructure & operations budget.
• Draft and evaluate tender documentation for Microsoft solutions.
• Implement and support ICT vendor management.
• Consult and advise university departments regarding their server & application requirements.
• Ensure collaborative engagement across university campuses.

Required Skills & Qualifications:

Required:

• Degree or relevant qualification (NQF 7) in IT.
• 3 to 5 years of job-related experience.
• 2 to 3 years of experience in a technical middle management role.
• Proficiency in:
  • Active Directory & Entra ID.
  • Virtualization infrastructure.
  • Windows Operating Systems.
  • Microsoft Azure infrastructure.
  • Microsoft 365 & Intune.
  • PowerShell scripting.
  • Cloud computing & virtualization (Azure, Hyper-V, VMware).
  • Networking protocols & security.
  • Microsoft SQL.

Preferred:

• Security skills: Experience in security hardening techniques for Windows environments.
• Patch & vulnerability management.
• Experience with Microsoft System Centre Suite:
  • Virtual Machine Manager.
  • Operations Manager.
  • Configuration Manager.
• Identity Management: Strong understanding of identity governance.
• Project Management: Proven ability to manage IT projects effectively.
• Vendor Management: 2+ years of experience managing vendor relationships.

Experience Level:

• Minimum 3 to 5 years of relevant experience in IT infrastructure & operations.
• Minimum 2 to 3 years in a technical middle management role.

Location & Work Type:

• Onsite role based at Auckland Park Kingsway Campus.
• Must be available to support all UJ campuses as needed.
• Remuneration: Market-related.
• Employment Type: Permanent.
• Employment Equity (EE) position.
• Strong leadership & mentoring abilities.
• Commitment to high-quality service delivery.
• Strong analytical, problem-solving & troubleshooting skills.
• Ability to develop innovative solutions.
• Ability to manage multiple projects & deadlines.
• Strong attention to detail & quality assurance.
• Ability to work independently & within a team.

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