Customer Care Agent (Hardware / Software)

SUMMARY:
Techno Park, Stellenbosch. My client is a world leader in the development of specialised electronic equipment used in sports. They are seeking to employ a Customer Care Agent.
As a Customer Care Agent, you will be the first line of support services for their company. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our products.

POSITION INFO:
Key tasks include:

• Handle general customer queries
• Diagnose and troubleshoot customer problems
• Resolve fundamental product technical issues
• Assisting and training customers on the company’s products and software
• Handling customer complaints.
• Reporting customer issues
• Product and software testing

Requirements Include:

• Driver’s license own / reliable transport required
• Fluent in English, any additional language is a plus
• Matric
• Additional certification in Client Services Management a plus
• 1+ years' experience in a similar role
• Ability to work shifts and weekends
• Knowledge of Golf is a plus
• Strong technical skill

Knowledge, skills and attributes:

• Proven work experience in Client Support Services
• Proficiency in Microsoft Office Suite
• Strong attention to detail
• Strong conflict and change management skills
• Strong communication and interpersonal skills
• Ability to be resourceful and proactive when issues arise
• Strong organizational skills
• Multitasking and time management skills, with the ability to prioritize tasks
• Solid written and verbal communication skills
• Honesty and Integrity
• Eager to work in a fast paced and dynamic environment
• Strong verbal and written communication skills
• Strong interpersonal skills at all levels of the business
• Critical thinker and strong problem-solving skills
• Able to handle pressure and meet deadlines
• Motivated, hardworking and enthusiastic individual
• Able to work independently and be a team player

Shift hours:

• Early Shift - 8:30am till 5:00pm
• Late Shift - 13:30pm till 22:00pm
• Grave Shift - 17:30pm till 02:00am

To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position.