Talent.com
Standard Bank Group
Branch Team LeaderStandard Bank Group • Cape Town, ZA
Branch Team Leader

Branch Team Leader

Standard Bank Group • Cape Town, ZA
6 days ago
Job description

Job Description

  • This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking.
  • The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.

Key Responsibilities:

  • Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
  • Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
  • Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
  • Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
  • Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand

Qualifications

  • Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
  • FAIS Representative status

Minimum Experience:

  • 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
  • Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
  • Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
  • Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes

Additional Information

Behavioural Competencies:

  • Adopting Practical Approaches, Following Procedures and Producing Output
  • Articulating Information, Convincing People and Understanding People
  • Challenging Ideas, Exploring Possibilities and Generating Ideas
  • Directing People and Making Decisions
  • Providing Insights

Technical Competencies:

  • Application and Submission Verification,
  • Customer Acceptance and Review
  • Banking Process and Procedures
  • Customer Understanding
  • Product Knowledge
Create a job alert for this search

Branch Team Leader • Cape Town, ZA

Similar jobs

Guest Experience Team Leader

One&Only ResortsCape Town, ZA

The Guest Experience Team Leader is one of the main supports of the Host Team & Connectivity Center Team within the guest’s stay.It plays a major role in the anticipation of guest profile and a... Show more

 • Promoted

Branch Consultant – Phillipi Junction (CPT)

Sanlam GroupCape Town, ZA

Promote Sanlam Retail Mass (SRM)’s products and increase market share through sound financial advice and a high level of client service in a Branch context.Creating opportunities for client optimis... Show more

 • Promoted

Retail Branch Manager-Plettenberg Bay

Sanlam GroupCape Town, ZA

As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.Guiding, i... Show more

 • Promoted

Retail Branch Manager- Beaufort West

Sanlam GroupCape Town, ZA

As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.Guiding, i... Show more

 • Promoted

Retail Branch Manager- Knysna

Sanlam GroupCape Town, ZA

As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.Guiding, i... Show more

 • Promoted

Branch Manager

HollywoodbetsCape Town, ZA

We have amazing opportunities for a .Do you think you have what it takes to be our newest Purple Star?.The successful candidate will manage the operations of the branch in terms of increasing ... Show more

 • Promoted

Assistant Team Leader â Virtual Sales

SA Commercial (Pty) LtdCape Town, ZA

WHAT YOU BRING - Minimum 3 years of call center / sales experience - At least 1 year in a Team Leader or leadership role - Strong sales acumen and proven coaching ability - Excellent communication... Show more

 • Promoted

Team Lead SC Planner (Evergreen)

Pick n Pay Stores LimitedCape Town, ZA

A core function of the Team Lead Planner is to understand the strategic objectives of the business and drive the implementation of an operating plan within the relevant planning team to achieve it.... Show more

 • Promoted

Branch Manager

GC SolarCape Town, WC, za
Quick Apply

GC Solar Cape Town is looking for a dynamic, results-driven Branch Manager to take full ownership of our Cape Town operations.This is not just a management role, it is a leadership opportunity to d... Show more

Collections Team Leader (Finchoice) 2

Weaver Fintech LtdCape Town, ZA

The ideal candidate for this role will be responsible for leading, supporting, motivating and developing a team of Collection Agents, ensuring that key performance requirements and operational effi... Show more

 • Promoted

Corporate Credit Analyst – Team leader

Merchant WestCape Town, ZA

As a pivotal member of the Credit Risk team, this role combines strategic oversight with hands-on expertise.You will lead a team of credit analysts, driving excellence in credit application prepara... Show more

 • Promoted

Assistant Scrap Metal Branch Manager

SA Metal GroupCape Town, ZA

The Assistant Branch Manager focuses on assisting and supporting the Branch Manager with the planning and managing of the branch’s operations and staff.The Assistant Branch Manager, with the guidan... Show more

 • Promoted

Call Center Team Leader

mPower People SolutionsCape Town, South Africa, South Africa
Quick Apply

A Call Center Team Leader drives team performance by coaching agents, monitoring KPIs (CSAT, AHT, SLA), and resolving escalated issues to ensure high-quality customer service.They are responsible f... Show more

Universal Banking Team Leader

Standard Bank GroupCape Town, ZA

The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experie... Show more

 • Promoted

Customer Services Team Leader

Call Centre StaffingCape Town, Western Cape, ZA

Responsibilities: - Manage a team of about 15 agents working remotely.Provide timely and quality responses to customer complaints and escalations across all channels.Ensure a customer-centric appr... Show more

 • Promoted

Host Team Leader

One&Only ResortsCape Town, ZA

The Host Team Leader has a clear knowledge of the Resort’s operation with a selected blend of skills such as: Emotional Intelligence, Critical Mind, Organizational Aptitudes, Strategical Reasoning ... Show more

 • Promoted

Assistant Production / Branch Manager – Cape Town

SA Metal GroupCape Town, ZA

We require Assistant Branch Managers at our various Cape Town Branches:.The Assistant Branch Manager focuses on assisting and supporting the Branch Manager with the planning and managing of the bra... Show more

 • Promoted

Branch Manager

Bridgena Barnard & AssociatesCape Town, ZA

Branch Manager Location: CPT - Northern Suburbs Seniority Level: Mid Career (Above 6 yrs exp) Type: Permanent Duties and Responsibilities - Oversee and manage all branch duties including, but no... Show more