UX Writer

Who are we?

Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets, with listings on the Johannesburg, A2X and Namibian stock exchanges. In 2018 the Group celebrated its centenary as well as 20 years since demutualisation and listing in South Africa and Namibia. Sanlam is one of the largest internationally active insurance groups in the world with a presence in 31 countries and has the biggest non-banking financial services footprint on the African continent.

The Group's five business clusters (Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz and Santam) house the Group's business operations. The Group Office provides strategic direction and support to the five clusters, assisting them in realising their strategies and meeting their business objectives. The Group Office is responsible for governance and for the Group's centralised functions, which include: Finance, Actuarial and Risk Management, Strategy, Human Resources, Market Development and Sustainability.

Position Overview

Sanlam Fintech X (SFTX) is looking to fill the role of UX Writer, reporting into a Head of Design. As part of the central Digital Product & Design function within SFTX, the role will be responsible for working on key parts of the product experience of SFTX’s digital products and channels. The role will support relevant stakeholders, leveraging innovative design outcomes to give customers confidence during any digital engagements and experiences of their financial services.

What will you do?

As a UX writer, you will be expected to:

Craft and Execution

• Lead the UX writing craft and output across Sanlam Fintech X, ensuring each project deliverable is of the highest quality
• Drive UX writing consistency across multiple projects: guide the direction, supporting the design lead with stakeholders and teams within the organisation as needed
• Define and inform content based on relevant business, technical, and design considerations
• Establish best practices and standards of writing for products within Fintech X
• Create standards alongside other content designers and ensure that these maintain parity
• Evolve processes and cultivate continuity across all documentation and manage its distribution. Ensure product design (and other stakeholders) are enabled to leverage key content principles and patterns across projects

Project and Team

• Provide oversight and review of individual project team's work and assume overall accountability for it
• Present, explain and discuss decisions eloquently, and give feedback and input to improve overall outcomes
• Execute UX writing tasks and maintain a high quality of deliverables
• Collaborate with UX team members including other UX disciplines, Marketing, BA’s, Product Managers and other stakeholders to understand objectives and key business outcomes, user needs and behaviours to inform overall direction and solutioning

Qualification and Experience

• At least 7 years of experience in the discipline of UX writing
• At least 4 years of content strategy experience
• Experience working in cross-functional product teams as a UX writer is required
• Experience writing for financial products and markets
• Experience writing for cross-channel and cross-audience experiences

What will make you successful in this role?

• High dexterity in speed and quality with the tools of your trade
• Firm understanding of human-centred design and design thinking mindset and approaches
• Advanced knowledge of the content landscape, including but not limited to content design, content creation, content strategy, content marketing, content management and content operations
• History of tackling and solving complex interactive challenges
• Demonstrated ability to maintain attention to detail across project deliverables and management of version control
• Demonstrated advanced problem-solving skills to help establish a direction for a given project, evaluate a creative approach, brainstorm, think and respond quickly while delivering unexpected, original and innovative ideas
• Knowledge of and curiosity about technology and its impact on UX writing and design solutions
• Ability to leverage and apply research findings (both qualitative and quantitative) into both individual projects and consider these in the broader Sanlam Group context as well

Knowledge and Skills

Advanced analytics to address business requirementsConducts research using user experience methodologiesPlans, designs and executes user testing, including stakeholder interviews, focus groups, contextual enquiry and usability testing.Designs solutions and produces user experience outputs. Manages the user experience component of projectsProject Management

Personal Attributes

Balances stakeholders - Contributing through othersTech savvy - Contributing through othersPlans and aligns - Contributing through othersOptimises work processes - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing through othersCollaborates - Contributing through othersCustomer focus - Contributing through othersCultivates innovation - Contributing through othersDrives results - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.