Trails Guide / Lodge Manager Couple

This intimate luxury operation based in Zululand offers guests an immersive wilderness experience combined with warm hospitality, exceptional guiding, and personalised service standards. The ideal couple will be hands-on, mature, adaptable, and comfortable working within a remote Big 5 reserve environment.

Role 1: Trails Guide

Candidate Responsibilities:

• Conduct interpretive game drives and advanced Big 5 walking safaris
• Lead trails experiences in accordance with reserve safety protocols and firearm procedures
• Deliver engaging, conservation-focused guest experiences with strong ecological knowledge
• Ensure guest safety and maintain high guiding and hosting standards at all times
• Assist with vehicle, equipment, and guiding logistics maintenance
• Support lodge operations and guest hosting where required
• Occasionally assist with guiding responsibilities at other lodges or camps within the reserve when operationally needed

Core Criteria:

• FGASA Full Trails Guide qualification (essential)
• Valid PDP, rifle competency, and up-to-date First Aid certification
• Previous experience guiding within a Big 5 reserve environment
• Strong hosting ability and guest engagement skills
• Calm, professional, and safety-conscious approach
• Passion for conservation, wildlife, and environmental education
• Stable career history with contactable references
• Comfortable living and working in a remote, unfenced Big 5 environment

Role 2: Lodge Manager

Candidate Responsibilities:

• Oversee all day-to-day lodge operations ensuring seamless guest experiences
• Manage Front of House, Housekeeping, Food & Beverage, and overall lodge presentation
• Lead and mentor lodge staff while maintaining high service and operational standards
• Handle guest relations, hosting, and resolve any operational challenges professionally
• Manage lodge administration, stock control, reporting, and departmental coordination
• Work closely with the guiding team and kitchen to ensure a cohesive guest experience
• Ensure lodge standards align with luxury 5-star hospitality expectations

Core Criteria:

• Previous experience managing a luxury 5-star safari lodge is essential
• Proven ability to lead and manage a lodge team within a remote environment
• Strong guest relations and hosting experience
• Excellent organisational, administrative, and communication skills
• Hands-on management style with high attention to detail
• Ability to remain calm under pressure and adapt operationally when needed
• Stable work history with excellent contactable references
• Comfortable living and working in a remote, unfenced Big 5 environment

This is a live-in position.
Salary: Trails Guide 18kpm and Lodge Manager R20kpm DOE