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Customer SupportSomewhere • Cape Town, Western Cape, South Africa
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Customer Support

Customer Support

Somewhere • Cape Town, Western Cape, South Africa
10 days ago
Job description

Position : Customer Support Advocate
Industry : Technology / Customer Support Church
Work Hours : Monday to Friday - 8:00 am to 5:00 pm
Timezone : Pacific Time
Salary Range : $1500 per month (depending on experience)
Source Location : Global


COMPANY/CLIENT OVERVIEW

Were a fully remote mission-driven tech company supporting tens of thousands of customers globally. Our focus is on delivering intuitive reliable and cost-effective tools and services that make operations smoother for purpose-led organizations.

ABOUT THE ROLE

We are seeking two Customer Support Advocates to provide top-tier support to our global user base. This role is ideal for emotionally intelligent tech-savvy individuals with strong communication skills and a passion for helping people. Familiarity with church culture is a plus. Youll primarily offer support via email and chat with occasional outbound phone communication.

DUTIES AND RESPONSIBILITIES:

  • Provide responsive and empathetic support via email chat and outbound calls
  • Troubleshoot user issues and accurately document bugs or trends
  • Adapt to frequent software updates and evolving internal processes
  • Collaborate with the team to improve support workflows
  • Maintain service quality in line with KPIs such as response time CSAT and handle time

QUALIFICATIONS:

  • Excellent written and verbal communication skills
  • Tech-savvy and quick to learn new systems
  • Highly organized detail-oriented and capable of self-managing in a remote environment
  • Energetic empathetic and patient
  • Emotionally mature with strong interpersonal skills

Preferred

  • Familiarity with church environments or experience supporting faith-based organizations
  • Previous experience in a customer service role
  • Experience using Zendesk or similar support platforms

Benefits of Joining

  • 100% remote work environment
  • Opportunity to support a meaningful mission
  • Potential for professional growth within a supportive team culture

Assessment Process

Candidates will go through the following steps:

  1. Initial screening interview
  2. Interview with the Support Manager
  3. Team interview
  4. Post-second interview assessment (not a sole deciding factor)



Employment Type : Full-Time
Experience: years
Vacancy: 1
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Customer Support • Cape Town, Western Cape, South Africa

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