Technical Account Manager - Cape Town

Cape Town, South Africa | Posted on 24/04/2026

Ontec has a diverse team made up of innovative and competent individuals. The company not only drives performance for employees to excel on a professional and personal level but rewards this performance. People here are satisfied, challenged and happy, which makes it a perfect working environment.

Job Description

Scope: To ensure that the daily, weekly, and monthly operations and reconciliations - financial, technical, and otherwise are according to expectations and to enhance the customers’ experience by providing value-added services from a technical perspective.

Key Performance Areas:

• Support customers based on products and services contracted as per SLA.
• Plan and meet SLA response times.
• Customer Support Tickets managed and closed timeously.
• Conduct Customer Training to customer satisfaction.
• Develop and execute Standard Operating procedures (SOP’s).
• Monitor and maintain uptime of all systems and ensure data and customer outputs made available as per SLA and SOPs are executed as required.
• Meet regularly with Customer Operational staff.
• Ensure Financial viability of customer accounts.
• Build long-term relationships with new and existing customers.

Requirements

Key responsibilities:

• Perform frequent audits of each account to ensure operations are financially feasible, sustainable and meet business strategic objectives on an ongoing basis.
• Manage account portfolio and meet financial objectives.
• Overall collaboration with all stakeholders within the process to ensure the delivery of desired outcomes.
• Engage in regular meetings with external customer and internal stakeholders on account performance.
• Provide business, technical, and product knowledge in support of customer solutions.
• Establish, implement and constantly update processes and procedures to support exceptional service delivery.
• Manage customer operations on all relevant Ontec platforms.
• Ensure all customer end‑to‑end solutions and KPIs and end‑to‑end solutions are configured and working correctly when deployed in operations.
• Provide support for meter reading and billing service.
• Analyse and investigate any support issues including software and in‑field investigations when required.
• Ability to compile executive, operational and technical reports.
• Engage with customers and prospects to understand their business needs and objectives.

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