Debriefer (Contract position) - CPT
Boardroom Appointments • Cape Town, Western Cape, ZA
11 days ago
Job description
About the job Debriefer (Contract position) - CPT
6 Months Contract
Job purpose:
To ensure all collections and deliveries are debriefed every day.
- Matric
- Ability to identify discrepancies
- Ability to check stock and documentation
- Ability to read stock labels
- Self-motivated
- Work well under pressure
- Good communication skills both externally and internally
COLLECTION DEBRIEF
- All actions performed by the driver are to balance against the Adhoc requests and daily collections requests;
- Adhoc requests should be specified against the collections request and driver route allocation
- The Daily collections should be confirmed against the daily collections manifest.
- Any missed collection must be reported and escalated to the relevant management for immediate action.
- CSD must be informed to alert the customer and give information pertaining to action taken to rectify the failure.
- All quality aspects of the waybill and documentation must be checked.
- All parcels must be accepted after checking packaging and documentation.
- Report any discrepancies to local management to elevate if necessary.
- Accepted items must be prepared for dispatch via network.
- All documentation or waybills are to be scanned for record purposes.
- Attach all billing copies of waybills to collection manifest and hand over all documentation to the billing department on a handover manifest. Once handed over, confirm receipt thereof with the billing department via e-mail.
DELIVERY DEBRIEF
- Capture all PODs on system for record purposes.
- All incoming documentation must be scanned after quality check.
- Attach PODs to delivery manifest and forward manifest to the Billing Department on a handover manifest. Once handed over, confirm receipt thereof with Billing Department via e-mail.
- Return parcels must be captured, stating the reason returned using the reason codes
- Inform Call Centre of failures in an effort to contact customer.
- All items must be secured for alternative action.
GENERAL
- Communications between staff is vital in the ops department.
- Ensure that the house keeping standards are of high standard at all times
- Consider the POPI Act with regards to paperwork on desks, etc.
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