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Abantu Staffing Solutions
Service AdvisorAbantu Staffing Solutions • East London, South Africa
Service Advisor

Service Advisor

Abantu Staffing Solutions • East London, South Africa
30+ days ago
Job description

Overview

Our client is seeking to build a dynamic team to join their new division in East London. The following exciting opportunity exists for a high-performing individual with strong service advisor and interpersonal skills, and a passion for delivering exceptional customer experiences to workshop customers.

Minimum Requirements

  • Grade 12/Matric Certificate
  • Minimum of 3 years’ experience as a Service Advisor in a franchise dealership environment
  • Valid driver’s license
  • Able to work under pressure and complete tasks and assignments on time
  • Efficient computer literacy

Job Responsibilities

  • Greet customers promptly and professionally, ensuring a positive first impression
  • Book in vehicles for servicing, maintenance, and repairs
  • Accurately capture customer concerns and service requirements
  • Prepare and explain job cards, cost estimates, and timelines to customers
  • Liaise effectively between customers and workshop technicians
  • Keep customers informed on the progress of their vehicles and any additional work required
  • Obtain customer approval for additional repairs or costs
  • Ensure all work is completed as per manufacturer and dealership standards
  • Handle customer queries, complaints, and concerns in a professional and timely manner
  • Ensure all documentation is completed accurately and filed correctly
  • Process invoices and explain charges to customers upon vehicle collection
  • Maintain strong customer relationships to encourage repeat business
  • Coordinate vehicle handovers, ensuring all work has been completed to satisfaction
  • Adhere to company policies, procedures, and health & safety standards
  • Work closely with parts and service departments to ensure efficiency
  • Meet daily, weekly, and monthly service targets and KPIs

Key Competencies / Skills

  • Excellent communication skills
  • A natural ability to deal with customers
  • Ability to remain focused and to work independently and in a team
  • Ability to develop good working relationships
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Service Advisor • East London, South Africa

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