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OEM Technical SupportWest Coast Personnel • Elandsfontein, Gauteng, ZA
OEM Technical Support

OEM Technical Support

West Coast Personnel • Elandsfontein, Gauteng, ZA
9 days ago
Job description
A leading manufacturing company is looking for a skilled OEM Technical Support Technician to join their team in their Elandsfontein, Gauteng facility.

Non-Negotiable Requirements
  • 3 Phase Installation Electrician qualification
  • 3–5 years’ experience in fault finding, system integration, and solar installations
  • Strong computer literacy (MS Office, SAP/ERP, and job-specific systems)
  • Proven knowledge of production, engineering, sales, and marketing processes
  • Valid driver’s licence
Key Responsibilities
  • Deliver reliable technical support with minimal disruptions and high uptime
  • Conduct fault finding and root cause analysis (RCA), providing reports per case
  • Provide proactive technical updates and resolve issues within SLA
  • Plan and execute preventative maintenance activities, ensuring adherence to schedules
  • Reduce equipment downtime through structured maintenance planning
  • Ensure compliance with ISO maintenance standards, HSE regulations, and audits
  • Maintain accurate compliance records and achieve high audit scores
  • Resolve customer queries within SLA, ensuring high satisfaction and reduced complaints
  • Support lab, storeman, and remote monitoring team members
Skills & Competencies
  • Proactive and action-oriented
  • Strong analytical and problem-solving ability
  • Planning and organisational skills
  • Resilient and adaptable under pressure
  • Strong verbal and written communication skills
  • Customer-focused with relationship-building ability
KPIs Include
  • Technical issues resolved within SLA and minimal repeat incidents
  • Maintenance plan adherence and preventative maintenance completion
  • Compliance audit scores achieved with zero major non-conformances
  • High customer satisfaction with queries resolved promptly
  • Minimal equipment downtime and optimised use of resources
To Apply
Only candidates who meet the minimum requirements will be considered.
Send your CV, qualifications and a head & shoulders photo.
If you do not hear from us within 2 weeks, please consider your application unsuccessful.
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OEM Technical Support • Elandsfontein, Gauteng, ZA

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