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Helderberg Personnel
Floor Supervisor – Wine CentreHelderberg Personnel • ZA
Floor Supervisor – Wine Centre

Floor Supervisor – Wine Centre

Helderberg Personnel • ZA
30+ days ago
Job description

Duties and responsibilities:

  • Engage with and serve guests in a professional, efficient and courteous manner
  • Supervise the team and promote a positive and friendly energy in the outlet
  • Handle all necessary wine educator functions in accordance with SOP’s, ensuring that guests experience the highest level of service
  • Manage guest queries in a professional and timely manner, ensuring positive results on every occasion
  • Report complaints and/ or any incidents promptly, helping to find solutions where possible
  • Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed
  • Maintain effective working relationships with colleagues in own, and other departments
  • ‘Live and breathe’ the ethos, inspiring a passion for - and sharing knowledge of and all the services and products we have on offer

Skills, experience & educational requirements:

  • At least three years’ supervisory experience in the F&B industry with a strong track-record of service and sales.
  • Confident and clear communicator
  • Must love working with food and people
  • Team player, able to convey clear instructions to colleagues while being mindful of tight operational deadlines
  • Time management, literacy and numeracy skills essential
  • Keen attention to detail with excellent follow-through capabilities
  • Able to remain calm and maintain professional outlook, even when under pressure
  • Committed team member, with good leadership potential.
  • Flexible and willing to ‘go the extra mile’; able to work shifts
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Floor Supervisor – Wine Centre • ZA

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