Field Technician

Role Overview

• The Field Service Technician will be responsible for maintaining and repairing digital screens across multiple client sites. This role requires a hands-on, solutions-driven individual who can troubleshoot technical issues, travel to sites, and ensure minimal downtime of screens.

Minimum Requirements

• 2+ years experience in a field technician / IT support / AV or networking role

Basic understanding of:

• Networking (IP, connectivity troubleshooting)
• Hardware diagnostics
• Digital screens / AV equipment (advantageous)
• Valid driver’s license and willingness to travel regularly
• Strong problem-solving and time management skills
• Good communication and reporting ability

Key Responsibilities

• Monitor & Maintain Screens
• Identify, troubleshoot, and coordinate repairs for offline or malfunctioning screens.
• On-Site Technical Support
• Conduct site visits, perform diagnostics, and resolve hardware/software issues.
• Travel & Route Planning
• Efficiently plan routes and schedules to prioritize urgent repairs.
• Stakeholder Liaison
• Work closely with on-site IT teams and electricians to resolve technical issues.
• Collaborate with internal IT support for complex problem-solving.
• Technical Logging & Reporting
• Capture and update all issues and resolutions via the TechEase app.
• Provide clear and timely feedback to management on site visits and repairs.
• Remote Support & Coordination
• Contact relevant stakeholders to assist in restoring offline screens remotely where possible.
• Tools & Inventory Management
• Maintain and manage tools and spare parts required for repairs.