Retail Sales Manager

An established organisation is seeking an experienced and driven Retail Sales Manager to oversee the full operations of a retail store. This role is responsible for managing staff, optimising sales performance, maintaining stock control, and ensuring exceptional customer service standards.

Key Responsibilities

• Manage and motivate a retail team to drive sales and operational efficiency
• Oversee stock control, inventory management, and merchandising
• Analyse sales performance and forecast future trends
• Ensure high standards of customer service and resolve customer queries or complaints
• Conduct staff recruitment, training, performance reviews, and scheduling
• Monitor store operations including cash handling, reconciliations, and reporting
• Maintain store presentation, promotional execution, and compliance with company standards
• Identify business improvement opportunities and implement initiatives
• Stay informed on market trends and competitor activity
• Manage daily store operations including opening and closing procedures
• Lead team meetings and contribute to operational and safety discussions

Minimum Requirements

• 4–5 years’ experience in retail sales
• 2–3 years’ experience in a retail management role
• Experience within industrial hardware, steel, or fluid control industries
• Syspro experience is essential
• Strong understanding of retail processes and procedures
• Proven leadership and people management skills
• Strong analytical and strategic thinking ability
• Ability to work in a high-pressure environment
• Computer literate
• Strong, confident, and outgoing personality

Please note that only shortlisted candidates will be contacted. Should you not receive a response within 14 days, kindly consider your application unsuccessful.