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Kabstrading Co
CALL CENTER AGENTSKabstrading Co • Durban, South Africa
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CALL CENTER AGENTS

CALL CENTER AGENTS

Kabstrading Co • Durban, South Africa
25 days ago
Job description
Purpose of the job: Answer incoming calls courteously within SLA Manage all cases professionally and efficiently within the correct time frames Provide personalized customer service by responding to the needs of the client Ensure that all calls are captured on the relevant system (Dreamtec) Clear knowledge and understanding of our corporate client's policy wording, systems, protocols and procedures Identify and escalate issues to supervisor Call avoidance from other call Centre agents Fraudulent activities from other call Centre agents Misconduct Must be able to work shifts and overtime when required Determine eligibility by comparing client information to requirements and product offering.TO APPLY EMAIL CV TO; join@woxrecruitment.co.za
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CALL CENTER AGENTS • Durban, South Africa

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