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Quest Staffing Solutions
Credit ControllerQuest Staffing Solutions • stellenbosch, western cape, ZA
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Credit Controller

Credit Controller

Quest Staffing Solutions • stellenbosch, western cape, ZA
19 days ago
Job description
Responsible for managing export debtor accounts, ensuring timely collection of outstanding payments, and handling claims and disputes. The role requires strong stakeholder engagement, both internally and externally, to maintain effective relationships and support the overall Order-to-Cash process. Key Responsibilities Monitor and analyze customer accounts to identify outstanding balances, short payments, and disputes Perform detailed reconciliations and accurately allocate payments to invoices Proactively contact debtors to follow up on overdue accounts and ensure timely collections Issue statements, reminders, and letters of demand (including final notices) Manage escalations and coordinate legal action for long‑outstanding debts where required Investigate and resolve customer claims and disputes, including quality‑related issues Handle deductions such as marketing and advertising expenses against invoices Ensure correct VAT treatment on export transactions and maintain compliance Manage annual updates and approvals with regulatory bodies where required Identify repayment opportunities and manage repayment plans for overdue accounts Maintain accurate records of collections, disputes, and resolutions Prepare and present reports on collections performance, claims, and risk exposure Support stakeholder meetings and maintain minutes and action logs Proactively identify risks and implement mitigation strategies Ensure compliance with Order-to-Cash policies, procedures, and internal controls Job Requirements Education Relevant tertiary qualification in Finance, Accounting, or Credit Management Credit Management certification (advantageous) Experience 3–5 years’ experience in Credit Control / Accounts Receivable Proven experience working with export accounts and international customers Strong understanding of credit risk management (local and international) Experience handling claims, disputes, and complex reconciliations Exposure to FMCG or similar high‑volume transactional environments (advantageous) Understanding of VAT and export regulations Strong financial and analytical skills High attention to detail and accuracy Excellent communication and stakeholder management skills Ability to work under pressure and manage changing priorities Confident in handling difficult conversations and negotiations Strong problem‑solving and decision‑making ability Proficient in MS Office (especially Excel) #J-18808-Ljbffr
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Credit Controller • stellenbosch, western cape, ZA

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