Unit Manager (I) – Emergency Department

• The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice.
• The incumbent will also be responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance the incumbent will be accountable for coordinating capacity building, mentoring and training.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE
Financial Management

• Manage acuities and skill mix in such a way as to ensure cost effective quality care.
• Manage all costs emanating from the department
• Ensure accurate billing, stock management and purchasing
• Facilitate timeous and accurate compilation of files
• Governance and quality management
• Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured

Risk management

• Mitigate and Investigate all negative incidents and ensure appropriate capturing on IMS
• Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents to the Line Manager / Safety Representatives
• Ensure compliance with protocols, policies and Acts
• Ensure that all equipment is in working order and properly maintained
• Control of asset register
• Coordinate stroke and resuscitation committee

Patient care

• Ensure the unit is providing safe, cost-effective quality patient care in line with the Clinical Governance strategy and evidence based practice
• Evaluate the patient’s journey through patient experience and stakeholder input
• Evaluate nursing quality indicators and clinical outcomes
• Communicate effectively with patients regarding their care
• Promote health and wellbeing of patients and staff
• Ensure the principles of infection prevention and all standard precautions are adhered to
• Implementing group quality initiatives

TRANSFORMATION OF OUR SOCIETY

Transformation targets

• Ensure achievement of transformation goals as set out by the Transformation Committee

Teamwork

• Actively participate as a member of a team to achieve goals

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures
• Keep abreast of current research in the applicable discipline

People management

• Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organisation
• Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
• Develop a talented nursing workforce.
• Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
• Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
• Monitor staff attendance and/or absenteeism and ensure action is taken accordingly
• Enforce staff dress code within and on leaving the Hospital
• Facilitate effective change and conflict management
• Orientation of new staff and students
• Facilitate staff development both personal and professional
• Coaching and mentoring of staff
• Ensure professional conduct and appearance of staff
• Promote employee wellbeing

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goal
• Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
• Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
• Foster an effective working relationship with service providers
• Foster an effective working relationship with Public liability

SKILLS PROFILE

EDUCATION

Essential

• A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree)
• Emergency nursing science post basic qualification
• Registration with the South African Nursing Council as a Registered Nurse
• Compliance with the SANC code for a Registered Nurse and all applicable health care legislations
• Nursing Management qualification advantageous

WORK EXPERIENCE

Essential

• An intermediate level of Computer proficiency

Preferred

• 2 or more years’ experience in a private hospital setting
• Experience in clinical leadership

KNOWLEDGE

Essential

• Sound financial knowledge and the ability to interpret financial data