B2B Customer Support Representative

B2B Customer Support Representative

Reference: CPT000555-DB-1

A specialist in high quality and ergonomic furniture has an exciting opportunity for a B2B Customer Support Representative to join their team.

Salary: R20 000 - R25 000 Per month | Type: Permanent | Start: ASAP | Location: Full-time office based | Observatory

Duties & Responsibilities

Duties:

• Process orders and quotes
• Manage (and resolve) issues as rapidly and accurately as possible
• Field calls and emails from clients and process these orders
• Handle issues of varying complexity (from delivery inquiries to error resolution)
• Participate in short daily WIP meetings
• Create and close cases in CRM or appropriate ERP solution
• Enter details into CRM
• Generate case or order acknowledgments
• Inside Sales will route customer-service issues and orders to you for processing
• Transfer inquiries to Inside Sales when customers are unsure of their requirements (i.e., they don't have a list of required SKUs)

Package & Remuneration

R20 000 - R25 000 Monthly

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