Shipping Customer Service Supervisor
About the job Shipping Customer Service Supervisor
Skills and Qualifications:
- Strong communication skills both verbal and written to interact with customers and internal teams.
- Problem-solving skills to effectively address and resolve customer issues.
- Organizational skills to manage multiple tasks and maintain accurate records.
- Knowledge of shipping and logistics processes to understand the various stages of the shipping lifecycle.
- Computer proficiency to use software for order entry, tracking, and reporting.
- Customer service mindset to prioritize customer satisfaction and build positive relationships.
- Ability to work independently and as part of a team to coordinate with various departments and manage a high volume of tasks.
Key Responsibilities:
Respond to phone calls, emails, and other communication channels to answer customer questions about shipments.
Resolving Issues
Address and resolve problems such as delays, damages, or missing packages.
Order Processing
Enter and verify customer orders, ensuring accurate shipment details.
Shipping Coordination
Liaise with warehouses, freight forwarders, and carriers to schedule and track shipments.
Document Management
Prepare and manage shipping documents, including invoices, packing lists, and customs declarations.
Communication
Maintain open communication with customers and internal teams to keep everyone informed of shipment status.
Data Entry and Reporting
Maintain records of shipments, track key performance indicators (KPIs), and generate reports.
Customer Relationship Management
Build and maintain positive customer relationships through proactive communication and issue resolution.
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