Student Recruitment and Retention Advisor(s)

Student Recruitment and Retention Advisor(s)

SANTS is an accredited Private Higher Education Institution focused on initial teacher training and continued professional teacher development through a distance mode of delivery. SANTS seeks to appoint 4 suitable candidates as Student Recruitment and Retention Advisors within our Student Support Department.

Role: The Student Recruitment and Retention Advisor is responsible for supporting the SSD leadership team in (1) driving early conversion of accepted applicants, (2) retention of financially at-risk students, and (3) recovery of financially suspended students. This is a target driven role and remuneration is made up of a basic and commission structure.

Key Responsibilities and Qualifications

• Responsible for meeting individual conversion target for accepted students in the student recruitment funnel
• Responsible for meeting individual targets of the retention financially at risk and reactivation of financially suspended students
• Support the Team Lead Student Recruitment and Senior Student Recruitment and Retention Advisor in meeting semesterly recruitment and retention targets
• Take individual responsibility for meeting allocated recruitment and retention targets per SANTS programme for each semester
• Gain general product knowledge of all SSD activities including applications, assessments, graduations, enrolments, workplace integrated learning, etc.
• Attending to and resolving of student inquiries and complaints promptly and professionally during student recruitment off peak periods.
• Support the Team Lead Student Recruitment and Senior Student Recruitment and Retention Advisor in the identification of student pain-points in the conversion and retention process.
• Support the Team Lead Student Recruitment and Senior Student Recruitment and Retention Advisor in the conceptualisation of the conversion and retention strategy and tactics
• Assist students to navigate different student engagement platforms including the Student Information System (SIS) and the Learning Management System (LMS).
• Attend to enquiries that come through the telephony systems (inbound and outbound calls) during student recruitment off peak periods.
• Attend to student applications on the student applications platform as allocated by the SSD Recruitment Team Lead.
• Build product knowledge of all SANTS programmes including degrees, short courses, etc.
• Understand student fees statement and statuses.
• Support the SSD Applications team lead in administering the student enrolment process as and when necessary.
• Involvement in graduation process including preparations and participation in all graduation related activities as and when needed.
• Attend to different student administration activities as allocated by the different SSD team leaders.
• Matric or NQF Level 4 Diploma in Business Management, or Customer Service or Marketing. Undergraduate degree is preferable.
• Three years' experience in student administration, support and recruitment with specific focus on sales and retention.
• Trackable experience in a customer service environment.
• Experience in using a CRM system to manage student recruitment pipeline.
• Proficiency and eloquence in English and more than two indigenous languages.
• Entry level MS Excel skills.
• Ambitious high performer.

Remuneration: Remuneration is subject to experience and qualifications.

Closing Date: 12 December 2025

To apply, please complete the following link and attach these documents:

1. Certified copies of qualifications.
2. Certified copy of your identity document.
3. Names, e-mail addresses and telephone details of three referees we have permission to contact.
4. Letter of motivation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Higher Education

Applications received through the application link will be reviewed and the selection process will take place accordingly.

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