Country Leaders and Operations Expert

Required Experience

• 5–15+ years’ experience in QSR, hospitality, or high-volume retail environments
• Proven multi-site or regional leadership experience within fast‑paced operations
• Strong track record of managing high-volume restaurant or retail operations
• Experience driving performance, profitability, and operational turnaround initiatives
• Background in leading teams across multiple locations or large operational units
• Demonstrated ability to work in challenging, emerging, or rapidly changing markets
• Experience with franchise or corporate QSR operating models advantageous
• Willingness to relocate across African markets for expat assignments
• Strong understanding of operational standards, compliance, and brand execution
• Experience managing expansion, new store openings, or rollout programmes

Key Responsibilities

• Lead end-to-end QSR operations within an assigned country or region
• Drive operational excellence, profitability, and consistent store performance
• Oversee multi-site restaurant operations and ensure brand standards are maintained
• Lead and develop high-performance teams across multiple locations
• Ensure strong execution of food safety, customer service, and operational efficiency standards
• Support and manage new store openings and regional expansion strategies
• Collaborate with franchise partners and stakeholders to drive business success
• Strengthen supply chain efficiency, compliance, and operational consistency
• Implement and monitor performance metrics, KPIs, and operational improvements
• Drive turnaround strategies in underperforming stores or regions where required

Key Skills

• Strong leadership and people management skills in high-pressure environments
• Commercial acumen with focus on profitability and operational efficiency
• Ability to build, develop, and motivate large, diverse teams
• Excellent problem-solving and decision-making capabilities
• Strong communication and stakeholder management skills
• Strategic thinking with hands‑on operational execution ability
• Resilience and adaptability in emerging or complex markets
• Strong customer service orientation and quality standards focus
• Ability to manage multiple priorities across geographies and teams
• Results-driven mindset with a strong focus on performance delivery

Qualifications

• Relevant qualification in Hospitality Management, Business, Operations, or related field advantageous
• Extensive practical experience in QSR or high-volume retail operations considered equivalent to formal qualification
• Proven exposure to multi-site, regional, or country-level operational leadership required
• Experience in franchise or branded restaurant environments advantageous
• Willingness and ability to relocate internationally within African markets required

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