Support Team Lead

Hire Resolve's client is looking for a Support Team Lead to join their team in Port Elizabeth, EC. The main purpose of the Support Analyst Team Lead is to support and monitor the day-to-day performance of applications in the Operations Applications suite, as well manage and complement the existing support team who are responsible for the day-to-day tasks associated it with the role. The Team Lead will assess the performance of the team, resolving complex issues, identify customer needs and training new team members.

Responsibilities

• Support and maintain applications within the scope of the position
• Comply with standard processes and procedures documentation
• Diagnose and analyze problems in a timely and professional manner
• Monitor all production application components to ensure high availability and meet or exceed client expectation
• Contact development teams to assist in incident resolution in relation to system alerts
• Maintaining relationships with key strategic partners and customers
• Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes
• General knowledge of software development lifecycle
• High degree of initiative, mature judgment, and discretion
• Ability to conduct and direct research into IT issues and products as required
• Ability to present ideas in business-friendly and user-friendly language
• Provide accurate monthly reports in a timely manner to Management
• Become efficient in the use, workflow and capabilities of the system used for support

Requirements

• Relevant qualification or related experience
• An understanding of/the ability to read and debug code advantageous
• An understanding of different message formats advantageous
• C#, .NET, MS SQL advantageous

If you are looking for a career change, you can contact Gaby Turner at gaby.turner@hireresolve.us or Carmen Schafer at carmen.schafer@hireresolve.us. We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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