Operations Supervisor

Join to apply for the Operations Supervisor role at Aramex.

Purpose of the Job: Monitoring Express and domestic operation to ensure effective and efficient workflow in line with the standards, procedures, and policies.

Responsibilities

• Manage the operational excellence of the Pretoria Operations.
• Deliver sustainable cost benefits to the business.
• Ensure that all operational aspects are managed in accordance with company requirements.
• Manage and deliver projects within time and budget when required.
• Interact with Sales and create a proactive working relationship to enable us to deliver world‑class service.
• Manage the operations and any other tasks required to meet company requirements.
• Implement and meet agreed KPI’s.
• Develop a culture of pride and excellence in your area of responsibility.
• Ensure that agent SLA’s are met and enforced.
• Manage all assets under your control correctly.
• Effective and efficient management of collections and deliveries.
• Compile Route Optimization reports as well as SLA reports.
• Problem identification, analysis and implementation of solutions.
• Ensure that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct.
• Monitor and ensure the safety and security of staff.

Qualifications

• Matric (Grade 12).
• Tertiary qualification in Logistics is advantageous.
• MS Office applications (Word, Excel, PowerPoint & Outlook) and Power BI would be advantageous.
• Must have at least 5 years’ experience in Domestic courier operations.
• Must have minimum 2 years experience managing a team.
• Valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP).

Leadership Behaviors

• Building Outstanding Teams.
• Setting a clear direction.
• Simplification.
• Collaborate & break silos.
• Execution & Accountability.
• Growth mindset.
• Innovation.
• Inclusion.
• External focus.
• Skills: Adaptability, Data Analysis, Communication Skills, Crisis Management, Problem Solving, Teamwork, Decision Making, Delegation and Direction.

Seniority Level

Mid‑Senior level.

Employment type

Full‑time.

Job function

Management, Strategy/Planning, and Supply Chain.

Industries

Wholesale Import and Export, Transportation, Logistics, Supply Chain and Storage, and Railroad Equipment Manufacturing.

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