IT Sales Administrator R16 500.00 to R20 000.00 CtC Per Month

Sales Administrator

The Sales Administrator acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer relationships and supports the Account Managers.

The Company: One of a few qualified and highly specialized distributors of the top international Broadband, Wireless, Networking, and VoIP brands, continually expanding on product offerings with a strong reputation and proven track record in the ICT industry, trusted by leading ISPs and network operators across Southern Africa.

Duties & Responsibilities

• Order processing
• Effectively and timeously deal with telephone and email requests for quotations.
• Ensure all quotations are followed up as necessary.
• Ensure all orders received are entered onto the system accurately and within customer credit terms and limits.
• Tactfully inform customers of overdue/exceeded accounts as necessary.
• Liaise between warehouse/logistics and customers to proactively keep them informed on their orders.
• Update Sales Order Follow-Up sheet to ensure ongoing follow-up on all open Sales Orders until completed.
• Facilitate and oversee the credit note process.
• Determine and communicate customer back orders for incoming orders/shipments.
• Process and send out monthly recurring invoices for applicable services and/or customers.
• Respond to email and telephonic inquiries within stipulated periods.
• Have a solid understanding of the products to confidently advise and assist customers.
• Ensure that the Sales Orders are complete and up to date on Acumatica.
• Ensure that the Credit Notes are loaded and completed.
• Ensure that the Quotations are followed up and completed on Acumatica.
• Contact and build relationships with new customers.
• Maintain an agreed level of proactive telephone contact with both existing and new customers.
• Ensure that all customer complaints, issues, and queries reach a successful conclusion.
• Achieve a Customer Satisfaction Survey score of at least 4.5.
• Maximize sales by continually upselling and promoting promotions on all sales calls and emails.
• Achieve team and individual sales targets set by the Management Team within the agreed time scale.
• Meet and exceed agreed specific performance objectives.

Desired Experience & Qualification

Requirements:

• Proficient in English and Afrikaans.
• Completed Matric.
• Completed Qualification in Sales & Marketing.
• Own reliable transport with a valid driver's license.
• 3 years of experience in sales and sales administration.
• Experience in the IT/Networking/Internet Industry is beneficial.
• Professional and confident in conduct and communication.
• Telephone and email etiquette.
• Client-driven.
• Attention to detail.
• Time management and prioritization skills.
• Proactive.
• Good listener.
• Analytical skills.
• Enthusiastic and willing to learn new things.
• Respectful and honest.
• Culturally and politically aware and sensitive.
• Flexible.
• Demonstrate sound work ethics.
• People skills.
• Well organized.
• Self-starter (does not need full-time supervision).

Package & Remuneration

The Position: We’re looking for an IT Sales Administrator to be based permanently in Centurion. The pay range on offer is R16,500.00 to R20,000.00 CtC Package Per Month.

Interested?

How to Apply:

For your application to be considered, please email your profile to cv@placed.biz – only candidates with suitable IT Sales Admin experience will be contacted.

Why Should You Apply?

• Super fast / always on internet connectivity.
• Can take any network to the next level and save money.
• Great team.
• Great management.
• Be recognized for hard work.

Work references, criminal checks, and qualification checks will be done on the successful candidate.

We will reply only to applications that get shortlisted. Please deem your application as unsuccessful if you have not received feedback after 7 days.

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