Business Development Manager - Fagron

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Responsibilities

• Build and maintain long‑term relationships with key accounts to drive sales of the company’s products and services, consolidate market share, and achieve organisational sales goals.
• Identify and pursue opportunities for growth within designated territories while mentoring and guiding Sales Support Officers to enhance team performance.
• Uphold the value that "Customer is #1" through professional, reliable, and tailored engagement with clients.
• Serve as the primary contact for key accounts, maintaining and expanding these relationships to achieve agreed turnover goals.
• Proactively identify and pursue new business opportunities, ensuring consistent revenue growth within assigned territories.
• Develop and implement strategic sales plans tailored to specific key accounts, including long‑term contracts and initiatives for sustained business growth.
• Conduct site visits and meetings with current and potential clients to build trust, address their needs, and present the benefits of the company’s offerings.
• Oversee the onboarding process for new accounts, ensuring accurate documentation, smooth handovers, and efficient client activation.
• Collaborate with the Sales Manager to set annual revenue targets and develop actionable plans to achieve them.
• Monitor and analyse sales performance against targets, providing timely updates and insights to management.
• Negotiate contracts, pricing, and terms with key accounts, ensuring mutually beneficial agreements that align with company policies.
• Contribute to the development and implementation of marketing campaigns and promotional activities to drive sales.
• Supervise and provide guidance to Sales Support Officers to ensure efficient operations and high levels of customer satisfaction.
• Set clear objectives, provide ongoing feedback, and conduct performance evaluations for direct reports.
• Foster a collaborative environment that encourages professional growth and teamwork.
• Develop in‑depth knowledge of customer needs, challenges, and market trends to tailor solutions effectively.
• Stay informed about changes in regulations and industry practices that may impact the compounding pharmacy sector.
• Actively network and build relationships with professional associations, patient groups, and other stakeholders to generate leads and enhance the company’s market presence.
• Maintain accurate records of all activities, leads, and opportunities in the CRM system (e.g., Pipedrive).
• Prepare regular sales reports detailing performance metrics, market feedback, and pipeline updates.
• Use data analytics to identify trends, track key account activities, and recommend improvements to sales strategies.
• Attend and contribute to exhibitions, congresses, and informational sessions, actively promoting the company’s products and services.
• Represent the company at trade shows and industry events, showcasing expertise and building credibility with key stakeholders.

Qualifications

• Bachelor’s degree in Business or Sales.
• Qualification in Healthcare Sciences (e.g., Nursing, Dietetics, or related fields) is advantageous.
• 3–5 years of experience in business development, sales, or account management, preferably within the pharmaceutical or healthcare industry.
• Proven track record of achieving sales targets.

Skills and Abilities

• Exceptional account management and relationship‑building skills.
• Strong negotiation and contract management abilities.
• Analytical mindset with proficiency in CRM tools (e.g., Pipedrive), Microsoft Office Suite, and reporting software.
• Proven ability to mentor and develop team members, fostering a high‑performance culture.
• Excellent verbal and written communication skills for engaging with clients and internal stakeholders.
• Strong organisational and multitasking capabilities to manage competing priorities.
• Strategic thinker with a focus on achieving long‑term business objectives.
• High level of professionalism and ethical standards in managing client relationships.

Randburg, Northcliff

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