Supervisor Network and Monitoring

Duties & Responsibilities

Responsible for:

• Measure adherence to SLA for internal/external customers.
• Report to management on adherence to SLA for internal/external customers.
• Ensure compliance of incidents logged against the call logging process.
• Ensure all monitoring systems and appliances are in working order.

Minimum Requirements

• Good academic background with an IT Diploma or equivalent qualification in Information Technology, Computing or relevant subject.
• 7 Years’ Experience in a Technical Support or similar role (Proven track record within a NOC, IT or ISP environment).
• 2 Years supervisory experience.

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