Service Manager

Service Manager Job Description

The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.

Role Responsibilities:

1. Bespoke quoting:

• Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests.
• Project Management of the import of supplies for Global clinical trials.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Flexibility and ability to present novel solutions and processes to meet a client’s need.
• Comprehensive project handovers to service team once live or continued oversight.

• Liaising with an international pool of clients and developing the relationship with clients.
• Client calls to provide an overview of pre-compliance requirements.
• Working closely with clients to manage their key projects.
• Ensuring customer satisfaction.
• Exceptional escalations.
• Deal Conversion.

Qualifications and Experience:

• Professional Qualification (CA or Lawyer).
• Strong academic track record.

Desired Competencies:

• Analytical and strong with numbers.
• Ambitious, energetic, and enthusiastic.
• Personable and adaptable.
• Excellent use of the English language, both written and verbal.
• Attention to detail with the ability to prioritize tasks effectively.
• Creative problem-solving and research ability.
• General business acumen.
• Excellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook).

#J-18808-Ljbffr