Manager: Office of the CEO

Roles & Responsibilities Summary

Executive & Secretarial Support

• Provide comprehensive administrative and secretarial support to the CEO, including preparation of correspondence, reports, presentations, and meeting minutes.
• Manage the CEO's diary, appointments, task lists, and priority matters.
• Serve as the first point of contact for internal and external stakeholders, ensuring professional communication and timely follow-ups.
• Maintain accurate and up-to-date executive contact records.
• Provide full secretarial support for all meetings chaired by the CEO.

Travel & Logistics Coordination

• Coordinate and confirm all travel arrangements for the CEO.
• Monitor travel updates, requirements, and changes.
• Communicate travel alerts and itinerary adjustments proactively.

CEO Agenda & Workflow Management

• Manage document control (electronic and hard copy) ensuring compliance with company standards.
• Consolidate and prepare weekly and monthly CEO briefing packs.
• Track CEO directives, commitments, and follow-up actions to ensure disciplined organisational execution.
• Support preparation for high-level engagements, including media, investor, stakeholder, and internal events.
• Ensure business unit submissions align with CEO expectations and strategic priorities.

Strategy, Reporting & Performance Monitoring

• Maintain dashboards and scorecards tracking KPIs, strategic initiatives, and performance progress.
• Collate and validate inputs for CEO, EXCO, and Board reporting.
• Coordinate content for Quarterly and Monthly Business Reviews (QBR/MBR).
• Identify risks, delays, and performance gaps, escalating issues as required.
• Conduct strategic and market research to support executive decision-making.

Cross-Functional Coordination

• Provide operational support on strategic and cross-functional initiatives.
• Monitor deliverables, dependencies, and risks across departments.
• Facilitate interdepartmental communication to ensure cohesive execution of CEO priorities.
• Escalate unresolved issues promptly to maintain momentum.

Stakeholder Engagement & Communication

• Act as a key liaison between the CEO, EXCO, senior leadership, Board Secretariat, regulators, and partners.
• Draft executive communications, briefing notes, summaries, and talking points.
• Represent the Office of the CEO professionally in coordination and information-sharing engagements.

Office Management & Team Support

• Oversee performance management and development of direct report(s).
• Provide mentoring, coaching, and leadership support.
• Ensure the Office of the CEO operates efficiently, professionally, and in alignment with organisational standards.

Education & Qualifications

• Bachelor's degree in Business Administration, Public Management, Strategy, or equivalent.
• Valid driver's license and own reliable vehicle.
• 5-7 years' relevant experience in executive support, PMO, governance, strategy reporting, or similar role.
• Experience supporting EXCO and/or Board structures (essential).
• Exposure to enterprise strategy and performance reporting (advantageous).

Technical Competencies

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong capability in dashboard creation, KPI tracking, and data validation.
• Document control and formatting in line with corporate standards.
• Ability to learn and adapt to new systems and reporting tools quickly.
• Strong governance and executive coordination capability.

Behavioural Competencies

• High integrity and professionalism.
• Results-driven and action-oriented.
• Calm under pressure and deadline-focused.
• Excellent interpersonal and relationship-building skills.
• Professional, confident, and credible presence.
• Flexible and adaptable with a "can-do" attitude.
• Strong leadership mindset with ability to mentor and support team members.
• Commitment to organisational values, HSE principles, and zero-harm culture.

#J-18808-Ljbffr