Customer Services Manager Boksburg

Duties & Responsibilities

• Ensure that a complete unit tour is done daily and check that all is in order for your allocated airlines.
• Ensure that a complete food tasting/Chef’s Table is done weekly on all major airline accounts for the different classes.
• Ensure that a complete processing of flight check is done on all production steps: dishwash / equipment storage and packing / bondstore / bar packing / plating / tray set up / supervisor's flight check / loading to the unit / aircraft loading / invoicing - once a week as a minimum on major airlines first.
• Ensure that during the daily unit tour you investigate any shortages on the complete supply chain (equipment / raw material / bar items) to report to Commercial / Production and Unit Manager, report to the General Manager if critical.
• Ensure that a complete invoicing audit is conducted on a flight per Airline from the flight check on the floor to the final invoice weekly.
• Ensure that the airline quality tracker is updated weekly.
• Ensure that a random equipment check is done regularly.
• Ensure that a spot check is done monthly on specs, ensure that the right version of specs is being used.
• Ensure that a menu change meeting is held by the 20th of the month for the next month’s menu change.
• Ensure that you schedule and meet with the station manager of each airline monthly.
• Ensure that the customer detail/contact sheet is updated regularly.
• Ensure that a price check is done with every menu change.
• Ensure that you respond to customer complaints within 48 hours of receiving them, and within 24 hours if it is critical. Further ensure that it is communicated in a professional manner.
• Ensure that all specs are sent to the customer no later than 1 week after presentation.
• Update QMS on a weekly basis with weekly reporting.
• Coordination of Charter flight setup and communication to all internal stakeholders.
• Manage simultaneous projects under tight time frames for isolated invoicing.

Desired Experience & Qualification

Qualifications

• Grade 12
• B-Degree/Diploma in Customer Service Management
• Qualifications in Marketing will be an advantage
• Must be fully competent in Microsoft Office
• Driver’s Licence and own vehicle (Compulsory)
• Must be able to work weekends and Public Holidays when required.

Experience & Skills

• Communication
• Management
• Planning & Organisation
• Leadership
• Key Account Management
• Ability to attain targets
• Retain and grow client base
• Ability to gain new clients
• Time Management

Package & Remuneration

Market Related CTC

Industry: FMCG & Supply Management, Food & Beverages

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