Service Manager Sandton

Service Manager Job Description

The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.

Role Responsibilities:

1. Bespoke quoting
   • Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests.
   • Project Management of the import of supplies for Global clinical trials.
   • Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
   • Flexibility and ability to present novel solutions and processes to meet a client’s need.
   • Comprehensive project handovers to service team once live or continued oversight.
2. Customer Relationship Management
   • Liaising with an international pool of clients and developing the relationship with clients.
   • Client calls to provide an overview of pre-compliance requirements.
   • Working closely with clients to manage their key projects.
   • Ensuring customer satisfaction.
   • Exceptional escalations.
   • Deal Conversion.

Qualifications and Experience:

• Professional Qualification (CA or Lawyer).
• Strong academic track record.

Desired Competencies:

• Analytical and strong with numbers.
• Ambitious, energetic, and enthusiastic.
• Personable and adaptable.
• Excellent use of the English language, both written and verbal.
• Attention to detail with the ability to prioritize tasks effectively.
• Creative problem-solving and research ability.
• General business acumen.
• Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook).

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