Route Controller Kraaifontein

Role Overview

The role will be responsible primarily for primary distribution risk management, live route tracking, and execution management. Additionally, the role will support secondary distribution business units.

Duties & Responsibilities

Part of this role's responsibilities will include tracking routes, alert management, exception management, escalation, expediting, trending & analysis, communication with drivers and depots, and improving the productivity of operational teams.

1. Daily, Live Execution Management of all routes for assigned Business Unit (BU)
2. Route Execution & Tracking:
   • Live visibility and tracking of all routes within the BU on Cella Track
   • Tracking and investigation of all “Late” routes
   • Tracking Route Compliance, Planned vs Actual KM, and Planned vs Actual TAT
3. Alert & Exception Management:
   • Managing risk alerts
   • Acknowledgement & resolution of alert pop-ups on Cella for applicable BU
   • Driver communication and relationship management
   • Driving corrective action with drivers
   • Ensuring correct escalation processes are being followed
4. Master Data:
   • Be aware and keep a log of all master data or system issues that might cause inaccurate route tracking
   • Full understanding of all Control Tower master data fields
   • Check Route Compliance, pick up KPI exceptions, fix, and escalate where required
   • End-of-shift report to CT Manager

Desired Experience & Qualifications

Qualifications:

• Matric or equivalent
• Advanced Studies (Tertiary Diploma/Degree) advantageous

Experience:

• Minimum of 2 years’ experience in operations in a transport environment
• Computer Literacy (MS Office, Outlook)
• Specific industry experience beneficial
• Experience with the functionality of TMS systems
• Non-negotiable: Own reliable transport to accommodate night shift hours
• Displaying a clear interest in transportation
• Must be able to work night shift, weekends, and public holidays
• Excellent communication skills (English, verbal and written)

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