Utilities Analyst: Billing Reconciliations & Leakage Insights

Role Overview

We are seeking a technically strong and detail-oriented Utilities Analyst to support the Utilities Manager in overseeing utilities billing accuracy, consumption monitoring, recoveries, municipal query resolution, and leakage investigations across a multi-site property portfolio. This is a highly analytical role requiring a deep understanding of how utilities function from a technical, tariff, and calculation perspective. The successful candidate will conduct detailed reconciliations, investigate over- and under-recoveries, analyse municipal charges, and ensure recoveries align with metering data and tenant billing structures. The role requires strong Excel capability, numerical confidence, and the ability to interrogate data thoroughly.

Education & Experience

• Qualification in Finance, Accounting, Engineering, or related analytical field preferred.
• 2–5 years’ experience in utilities analysis, billing reconciliation, or consumption cost recoveries.
• Previous experience working in a Utility Department at a property company advantageous.

Key Responsibilities

Utilities Reconciliations & Deep Dive Analysis

Perform detailed monthly reconciliations between:

• Council bills
• Meter readings
• TPS recoveries
• Tenant billings
• Identify and investigate over-recoveries and under-recoveries.

Analyse charges by type:

• kWh
• kVA / demand charges
• Service fees
• Network charges
• Surcharges
• Conduct site-level deep dives into major variances.
• Prepare reconciliation working papers and variance summaries.
• Highlight systemic issues affecting recovery performance.
• Support corrective action planning to improve recovery ratios.

Leakage Monitoring & Reporting

• Compile and update monthly leakage reports after billing runs.
• Identify Top 10 high-risk sites requiring intervention.
• Monitor trends in consumption vs billing vs recoveries.
• Track historical performance to identify recurring problem areas.
• Escalate significant anomalies to the Utilities Manager.

Municipal Queries & Council Liaison

• Log and track all municipal billing queries per region.
• Assist in investigating incorrect billing, tariff misapplications, and meter discrepancies.
• Liaise with council representatives and council runners.
• Support follow-ups on outstanding queries until resolution.
• Verify and reconcile municipal credits once processed.
• Maintain clear documentation of all queries and resolutions.

Metering Oversight & Verification

• Review metering data for inconsistencies or irregularities.
• Identify properties requiring check meters.
• Reconcile council readings against billed consumption.
• Flag faulty meters or abnormal readings.
• Assist with verification of utilities billing disputes.
• Maintain a master metering issue log.

Vacancy & Consumption Monitoring

• Identify vacant units with active consumption.
• Analyse vacancy-related recovery leakage.
• Cross-check vacancy status across systems.
• Flag potential recovery risks caused by incorrect vacancy classification.

Data Management & Spreadsheet Reporting

• Maintain structured reconciliation spreadsheets.
• Build and update Excel models for recovery tracking.
• Prepare supporting schedules for management reporting.
• Assist in automating recurring reconciliation processes where possible.
• Ensure data integrity across all utilities trackers.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.

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