Automotive Manager Midrand

Claims Manager

Reference: PTA000132-SM-1

As a Claims Manager in the automotive industry, you will be responsible for overseeing the entire claims process for motor-related claims, ensuring efficiency, accuracy, and customer satisfaction. You will manage a team of claims specialists and work closely with other departments to resolve issues and improve processes. This role requires a strong understanding of automotive products, industry regulations, and exceptional communication and leadership skills.

Duties & Responsibilities

1. Team Management:
   • Lead and supervise a team of claims specialists.
   • Provide guidance, support, and training to team members.
   • Monitor performance and implement strategies for improvement.
2. Claims Processing:
   • Oversee the end-to-end claims process, from submission to resolution.
   • Review and analyze claims documentation for accuracy and completeness.
   • Ensure timely processing of claims while adhering to company policies and industry regulations.
3. Customer Interaction:
   • Serve as a point of contact for escalated or complex claims issues.
   • Communicate with customers to gather necessary information and provide updates on claim status.
   • Handle customer inquiries and complaints professionally and efficiently.
4. Collaboration:
   • Collaborate with internal departments, including customer service, sales, and manufacturing, to address claims-related issues.
   • Work with external partners, such as insurance providers and suppliers, to streamline processes and resolve claims efficiently.
5. Quality Assurance:
   • Conduct regular audits of claims files to ensure compliance with company standards and regulatory requirements.
   • Identify trends or patterns in claims data and implement corrective actions as needed.
6. Process Improvement:
   • Identify opportunities to streamline and improve the claims process.
   • Develop and implement new procedures or systems to enhance efficiency and accuracy.
   • Monitor industry trends and best practices to stay updated on emerging technologies and methodologies.
7. Reporting:
   • Prepare and present reports on claims activity, including trends, performance metrics, and areas for improvement.
   • Provide insights and recommendations to senior management based on data analysis.

Requirements

Bachelor's degree in business administration, finance, or a related field (Beneficial).

Package & Remuneration

Annually plus Medical and Pension structure.

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