Solutions Implementation Lead (AI Ops / Managed Operations Services)

In order to be considered the following is required:

• 7–12 years solutions architecture, implementation design, technical consulting, or service-development support
• Strong background in enterprise monitoring, observability, automation, or AIOps platforms
• Experience implementing complex technology platforms in enterprise environments
• Familiarity with enterprise infrastructure ecosystems including cloud, networks, servers and applications
• Experience integrating monitoring or observability platforms into ITSM or operational systems

Responsibilities

Enterprise Platform Implementation:

• Lead the implementation of AIOps, observability, monitoring and automation platforms within enterprise environments
• Co-develop and Configure architecture solutions aligned to service delivery design
• Translate architectural documentation into practical system implementation
• Ensure platform installations meet operational and performance requirements

Solution Integration:

• Integrate monitoring, observability and automation platforms into existing enterprise ecosystems.
• Work across infrastructure, cloud, application, and service management environments.
• Configure integrations with enterprise tools such as ITSM platforms, automation frameworks, and infrastructure monitoring solutions.
• Ensure end-to-end operational visibility across systems

Technical Delivery Leadership:

• Act as the lead technical implementor within client engagements
• Guide implementation activities across design, deployment, configuration and validation phases
• Ensure delivery milestones are achieved and technical risks are managed
• Work closely with architects, SLM leadership, and delivery teams

Enterprise Environment Alignment:

• Adapt solution implementations to complex enterprise infrastructure environments
• Understand enterprise governance, security, and operational requirements
• Ensure solutions are implemented in a way that supports long‑term operational adoption
• Knowledge transfer and operational readiness
• Support handover of implemented platforms to operational teams
• Document configurations and integration architecture
• Provide technical guidance to ensure successful operational adoption

Typical Platforms and Technology Environment

The Solutions Implementation Lead will work across enterprise digital operations environments involving monitoring, observability, automation, and service intelligence platforms

Typical technologies and ecosystems may include:

• AIOps and observability platforms (e.g., ScienceLogic and similar enterprise monitoring ecosystems)
• Infrastructure and application monitoring platforms
• Cloud platforms and hybrid infrastructure environments
• Automation and orchestration frameworks
• IT Service Management (ITSM) platforms and service management workflows
• Enterprise integration environments and API‑based integrations
• Data collection, telemetry and operational analytics frameworks

The role requires the ability to work across heterogeneous enterprise environments, integrating multiple operational systems to create unified service visibility and operational intelligence.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

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