Key Account Manager
Crayon 🖍️ City of Johannesburg, Gauteng, South Africa
Key Account Manager
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How you'll role
The Key Account Manager/Account Director will act as the primary liaison for key client accounts, working closely with the Business Director or CCO to manage relationships, oversee the execution of strategic marketing initiatives, and support the achievement of commercial and creative goals. This role requires a balance of strategic foresight and hands‑on management to support client satisfaction and drive organic growth across accounts.
What you'll do
- Act as the primary client contact on assigned accounts
- Develop and maintain strong, trust‑based client relationships
- Support strategic sessions and translate objectives into actionable plans
- Ensure timely and high‑quality execution of client projects
- Monitor account performance and manage financial tracking
- Develop proposals for upselling and cross‑selling opportunities
- Lead cross‑functional teams to deliver creative solutions
- Mentor junior client service team members
- Ensure rigorous project documentation and reporting
- Anticipate client needs and proactively offer solutions
What you'll need
- Proven experience in client relationship management
- Strong strategic thinking and problem‑solving skills
- Ability to manage multiple accounts and projects simultaneously
- Excellent communication and interpersonal skills
- Experience in marketing or advertising industry
- Capability to lead cross‑functional teams
- Strong financial acumen and commercial awareness
- Adaptability to fast‑paced and changing environments
- Degree in marketing, communications, or related field
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Project Management and Strategy/Planning
Industries
Marketing Services, Advertising Services, and Public Relations and Communications Services
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