Sales Account Manager

Cape Town, South Africa | Posted on 30/07/2025

We are a fast-growing business providing innovative solutions to hospitals and healthcare providers. Our model is built on strong, strategic relationships with our clients, and we're expanding rapidly with over 100 new customer orders daily.

Role Overview

We are seeking a motivated Sales Account Manager to drive strategic business development through appointment booking, customer follow-up, and sales pipeline management. This is a customer-facing role focused on converting leads into active customers, increasing account engagement, and supporting new product launches.

Key Responsibilities

• Strategically book appointments with both new and existing hospital clients
• Follow up with new customers post-initial order to drive continued engagement
• Conduct daily outbound calls to generate and maintain business relationships
• Review customer year-to-date (YTD) spend and re-engage lapsed clients
• Schedule product launch meetings and coordinate sample presentations
• Manage the lead pipeline from initial contact through to first order
• Deliver a minimum of 80–100 meaningful sales interactions (MSIs) per week
• Allocate time as follows: 70% follow-up with existing order customers, 30% new business/cold calling

Requirements

• Proven experience in sales, telesales, or a customer-facing role
• Strong communication and relationship-building skills
• Highly organized with the ability to manage a high volume of leads and interactions
• Confident in initiating contact and building rapport with medical professionals
• Ability to work in a fast-paced, target-driven environment
• Experience in reviewing customer data and identifying sales opportunities
• Self-motivated with a strategic and proactive mindset

Key Performance Indicators (KPIs)

• Conversion of leads to first-time orders
• Active pipeline and appointment tracking
• Engagement rate of new customers post-first order

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