Property Manager – Retail Portfolio

About the Role

A leading property management team is seeking an experienced Property Manager to oversee the daily operations, tenant relations, and financial performance of a retail property portfolio. The role focuses on increasing asset value, ensuring operational efficiency, and delivering exceptional tenant service.

Minimum Requirements

Education & Qualifications

• Matric / Grade 12
• Bachelor’s degree or equivalent experience (preferred)
• Estate Agencies Affairs Board Competency Certificate – NQF Level 4 (advantageous)

Experience

• Minimum 5 years’ experience as a Property Manager within the retail environment
• Demonstrated experience in people management and centre operations
• Strong financial acumen, including budgeting and reporting

Knowledge & Skills

• Strategic and analytical thinker
• Strong understanding of leases, loan documentation, and property agreements
• Proficient in MS Word, MS Excel, MS Office; MDA exposure advantageous
• Excellent written and verbal communication
• Strong financial analysis capability

Behavioural Competencies

• Professional, credible, and industry-aware
• Strong self-starter with an independent work ethic
• Results-driven and solutions-focused
• Highly organised with exceptional attention to detail

Other

• Valid Driver’s Licence (Code B)

Key Responsibilities

Reporting

• Deliver accurate monthly reporting
• Analyse income, expenses, municipal recoveries, and turnover rentals
• Conduct quarterly operating cost reviews

Planning & Budgeting

• Prepare annual budgets
• Conduct quarterly rental reviews
• Assist with business plan development for centres

Expenditure & Audits

• Approve Capex and Tenant Installation items within authority limits
• Ensure Capex policies and procedures are followed
• Manage recovery of operating costs as per lease terms

Debtors & Creditors Management

• Regular engagement with Debtors and Leasing teams
• Oversee arrears, credit control, write-offs, and legal processes

Tenant Management

• Maintain strong tenant relationships
• Ensure timely lease renewals and letting of vacant space
• Monitor tenant performance, turnover, and merchandising needs

New Tenant Onboarding

• Recommend letting mandates
• Conduct lease negotiations
• Oversee installations and ensure accurate documentation

Expense Control

• Authorise payments, maintenance orders, consumables, and municipal accounts
• Manage contractor performance and cost-effectiveness
• Oversee financial management and monthly reporting

Customer Liaison & Public Relations

• Build and maintain strong stakeholder relationships
• Support centre promotions
• Ensure professional engagement with tenants, contractors, and suppliers

Facilities, Security & Compliance

• Oversee repairs and maintenance
• Manage cleaning and security providers
• Ensure occupational health & safety compliance
• Develop security action plans and emergency readiness initiatives
• Conduct inspections and implement improvements

Team Supervision

• Oversee centre personnel and ensure optimal performance
• Provide guidance and ensure adherence to operational standards

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