UC Field Service Technician (Unified Communications)

Our client in the Unified Communications Industry is looking to hire a UC Field Service Technician.

Duties and Responsibilities

• Responding to calls logged by clients.
• Providing remote/telephonic support.
• Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time.
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time.
• Understanding each client's Service Level Agreement contract and adhering to the required service.
• Scheduling and completing preventative maintenance, this includes compiling full maintenance reports after work is completed.
• Advanced fault-finding.
• Comprehensive knowledge of wiring, cable termination and best practice standards.
• Video Conferencing and Audio-Visual Equipment Configuration.
• Preparing properly before attending a site.
• Liaising with suppliers and senior staff to resolve issues.
• Doing installations when no Field Service work is required.
• Programming of Crestron and Extron control systems for Boardroom installations.
• Being available to work overtime when required.
• Being available to travel for work when required.
• Being on stand‑by when required.
• Completing training when not attending to a client.
• Must be able to work and report without direct supervision.

Qualifications

• Matric.
• A minimum of 2-4 years audio visual experience.

Knowledge and Skills

• Strong knowledge of Audio-Visual systems.
• Crestron and Extron programming non-negotiable.
• Basic room control experience.
• Audio experience including basic DSP programming.
• Video routing and switching experience.
• Video Conferencing endpoint experience – Polycom, Avaya.
• Good communication skills.
• Proof of technical skills.
• Good time management essential.
• Good planning skills.
• Strong attention to detail is essential.
• Must have a valid driver’s license & own vehicle.

Send your CV and latest pay slip to recb@aaaa.co.za.

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