Service Manager Port Elizabeth

Job Responsibilities

• Effective management of external service providers through:
• Identifying, together with Group Procurement, applicable services, and service providers.
• Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties.
• Driving and monitoring conformance to SLA, identify gaps and implement corrective action.
• Maintaining productive relationships with service providers through regular meetings.
• Effective relationship building with internal and external stakeholders.
• Participating actively, where necessary, on internal and external review meetings.
• Effective quality systems management through:
• Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately.
• Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility.
• Identifying alert and incident trends and drive corrective actions.
• Ensuring compliance to ISO 9001:2008 and ISO 1400:2004.
• Preparing for and participate in various audits.
• Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.).
• Effective financial management through:
• Participating in budgeting process and monitor performance against budget.
• Planning, agreeing, and implementing Capex expenditure with hospital management.
• Review services benchmark report to effectively manage outsourced services cost and quality metrics.
• Ensuring accurate and timeous invoices are received from external suppliers for processing.
• Ensuring invoices are captured according to approved catalogues and contracts.
• Complete scope changes for all permanent changes in services scope.

Participating in and/or identifying opportunities to improve business processes, systems, and resource utilization in order to achieve financial savings.

Desired Experience & Qualification

• A recognised 3 – 4-year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related.
• Years experience and industry requirements:
• Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services.
• Minimum 3 years’ experience managing large teams.
• Knowledge and exposure in Industrial Relations.
• Experience within the Healthcare sector is advantageous. Other industries include Hospitality, Retail, FMCG or related sectors.

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