Sales Representative

A new vacancy is available for a Sales Representative

Reference: E.L002004-AK-1

The position is based in Cape Town for our client in the Industrial Hygiene Industry.

Duties & Responsibilities

Provider of Specialised Industrial Cleaning Chemical Products has a vacancy for a Sales Representative based in Cape Town region to sell chemicals to the Hospitality and Laundry / Food and Beverage industries to exemplify the brand and grow the branch.

Key Performance Areas

Business Development

• Maintain brand reputation and ethos of business in a professional manner.
• Call on an average of ten clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.
• A client call planner must be completed and repeated in a 4-to-6-week cycle.
• Monitor sales and gross profit activities.
• Present and sell company products and services to current and potential clients.
• Follow up on new leads and referrals resulting from field activities.
• Provide product demonstrations at new and existing clients.
• Develop new business opportunities at existing clients (upselling).
• Meet the agreed sales targets.

Customer Relationship Management

• Complete written service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
• Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (E.g. Training Registers, Training Certificates etc.).
• Build a relationship with all key people within the client portfolio (E.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
• Always provide prompt service and assistance.
• Assist with deliveries to customers in unforeseen circumstances.
• Attend to customer needs concerning the best suited products and their efficient use.
• Manage account services through quality checks and other follow-ups.
• Carry out technical installations, repairs, and maintenance of equipment where necessary.
• Demonstrate the company’s consultative sales approach; leverage hands-on service to enhance our total value to the customer.
• Provide emergency service coverage after hours to appreciative customers.
• Build relationships by providing customers with innovative products, sales demos, regular service, and ongoing training.
• Learn customers’ operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.

Communication and Feedback

• Attend and participate in all sales meetings.
• Communicate on new opposition products, special account developments, and any other relevant information gathered through field activities to provide feedback to Sales Manager.
• Assist in providing the Sales Manager with relevant Service Report data.
• Submit a weekly sales/technical report to Sales Manager.
• Adhere to Company Data and Communication Policies.
• Use prescribed templates where available.
• Comply with deadlines where set/required.

Administration Services

• Assist the Debtors department with the following up of monies when required to do so.
• Ensure that new clients have the correct cash or credit application forms completed.
• Provide updated client contact information.
• Manage product merchandising in the market and exercise and maintain brand image control i.e. stickers, wall charts, etc.
• Provide prompt quotations to clients within 24 hours of visit and ensure follow-up of quotes.
• Ensure HSE standards (as relating to our product supply) are maintained on client sites.
• Perform Stock Management and stock-taking regularly where required to do so.

Self-Development

• Continuously broaden your product knowledge in chemicals, dosing equipment, and cleaning systems.
• Strive continually to keep abreast of changes in the industry.
• Attend all training courses as provided by the company from time to time.
• Work on improving your selling skills through self-study.

Experience and Qualifications

• Three years’ experience in a similar sales environment is essential.
• Proficiency in Microsoft Office with intermediate level is preferred.
• Excellent selling, presentation, communication, and interpersonal skills.
• Negotiation skills.
• Own vehicle and valid driver license.
• Excellent organizational skills & good multitasking skills.
• Ability to meet deadlines.
• Be bilingual.

Personal Attributes

• Healthy, Positive and Self-Motivated individual.
• Patient, tactful, diplomatic, and approachable.
• Ability to stay calm under stressful situations.
• Good situational awareness.
• Excellent spoken and written communication skills.
• Respect the importance of confidentiality.
• Good organizing skills.
• Good problem-solving skills.
• Team Player.
• Ability to work accurately, with good attention to detail.
• Presentation skills for presentations.

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