Sales Supporter Linbro Park, Sandton

Sales Support Position

A dynamic partner to the Food and Beverage industry is looking for a Sales Support to join their team. We are searching for a candidate that understands exactly what it means to provide excellent customer service. The successful candidate must possess strong verbal as well as written communication skills and display a professional image of the company.

Duties & Responsibilities

• Manage and oversee the daily operations of the call center department.
• Develop strategies to increase sales and meet or exceed sales targets of this department.
• Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures.
• Train, coach, and motivate call center staff to achieve individual and team goals.
• Conduct performance evaluations and provide feedback for improvement.
• Collaborate with other departments to ensure smooth operations and customer satisfaction.
• Stay updated on industry trends, best practices, and technology advancements.
• Assist the reps with queries regarding orders.
• Pull Sales Support Report for agent’s commission.
• Support with sales events/functions and supplier studio events when necessary.
• Line report for Sales Support department and all related responsibilities connected to this.
• Delegate tasks between the Sales Support agents.
• Train new sales support agents.
• Oversee and assist sales support in managing queries and complaints.
• Ensure all orders are placed on time before delivery cut-off times.
• Ensure that procedures are followed to ensure the department runs smoothly.
• Manage the credit application forms tracker and feedback between the Sales and Accounts department.
• Allocate incoming leads/potential clients.
• Ensure that the Sales Support Call Cycle is kept up to date.
• Manage the rep stock room and ensure there is stock available.
• Trip Sheet rep split and distribution.

Desired Experience & Qualification

• Proven experience as a Call Center Manager or similar role in a sales environment.
• Prior experience with Pastel, call center software systems, and/or Microsoft Office.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Strong negotiation skills to drive sales performance.
• Ability to work in a fast-paced environment and handle multiple priorities.

Package & Remuneration

Should you not receive a response within 14 days, please consider your application as unsuccessful.

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