Key Accounts Manager (Junior)

Junior Key Account Manager

Seeking a Junior Key Account Manager, who must reside in Rosslyn or be willing to relocate there.

Duties & Responsibilities

• Build and maintain client relationships.
• Assume full responsibility for existing client accounts.
• Address and resolve issues/queries and report back to relevant parties.
• Constantly explore opportunities to expand and grow within the existing client base.
• Engage in consultative selling and understand clients' business needs.
• Prepare and manage presentations, proposals, and account plans.
• Meet and exceed defined and assigned sales targets.
• Effectively forecast, plan, implement, and deploy projects for clients.
• Define and adhere to prompt response times and methodologies to client queries.
• Define and ensure adherence to SLAs.
• Keep clients informed on all products and services.
• Analyse and map client processes and equipment volume/type flow.
• Update and maintain customer contact details.
• Plan and facilitate client education on new technologies and developments.
• Facilitate training on systems and new technologies/applications.
• Proactively identify issues that may influence a client’s affiliation.
• Investigate competitor activity and explore countermeasures to ensure client retention.

Desired Experience & Qualifications

• Matric / Grade 12.
• 3-5 years experience in the Automotive / Logistics / FMCG / Courier Industry.
• Demonstrate a clear understanding of all operational activities.
• Analyse the internal and external business environment and create workable solutions.
• Make logical and effective decisions and understand their business impact.
• Express oneself clearly and understandably.
• Influence others and negotiate effectively.
• Set high goals and standards of work for self and others.
• Take responsibility for own actions and display resilience.
• Exhibit professional behavior and language in the workplace.
• Interpret, implement, and follow up on standards and procedures.
• Identify and organize resources needed to achieve goals.
• Prioritize tasks and objectives effectively.
• Set measurable and realistic goals and monitor performance against them.

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