Application Service Portfolio Manager

Minimum Qualifications

• 5 to 8 years of experience within IT at either management/leadership level
• Diploma or Bachelor’s degree in IT related studies or equivalent
• A Clinical qualification will be advantageous
• 8+ years’ experience managing Business Application Services (i.e., ERP, Process Architecture, Business Analysis, Integration, Automation) in a large complex/matrix global organisation
• Exposure to managing and implementing Human Resource applications will be an advantage
• 4-6 years’ experience with business process modelling tools
• 3-5 years involvement in Contract negotiations with Vendors and service providers
• Knowledge of Service Delivery and Service Support disciplines as defined under ITIL
• Specialist knowledge in developing and maintaining ITIL policies and procedures
• Demonstrable experience in managing Service Delivery in an outsourced environment
• ITIL certified
• Significant experience of multiple vendor management and contracts
• Experience in defining and monitoring SLA’s
• Understanding of an IT Strategy and implications for infrastructure
• Able to work to tight deadlines and produce solid work that is both correct and to a high standard
• Understanding of technical architectural issues
• Ability to demonstrate a sound level of understanding across a broad range of technical subjects and be able to apply this knowledge to customer’s specific requirements
• Strong process background and a proven track record in implementation and enforcing processes

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