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Field Technician (VoIP Systems & IT Field Work)
NxaTelDurban, KwaZulu-Natal, South Africa16 days ago
Job descriptionTechnical Expertise Proficient in network cabling and infrastructure setup (routers, switches, modems, etc.) Experience with troubleshooting hardware, software, and network issues Customer-Centric Attitude A customer-first mindset and the ability to remain calm and professional in stressful situations Field Work Enthusiast Enjoys hands-on, on-site IT fieldwork and problem-solving Qualifications A diploma or certification in IT, Telecommunications, or a related field Experience with VoIP installations and network cabling is a plus Valid driver’s license and willingness to travel Team Player : Works well in a collaborative environment Self-Motivated : Ability to work independently and efficiently manage time Curiosity & Passion for IT : A love for learning new technology and staying curious about emerging trends in the IT field Flexibility : Comfortable working in different locations and adjusting to varying client needs Competitive salary and travel allowances Opportunities for career development and training A supportive and dynamic work environment Exposure to cutting-edge VoIP and IT technologies
Job Overview
Company : NxaTel | Contract
Job Title : Field Technician (VoIP Systems & IT Field Work)
Location : Menlo Park, Gauteng, South Africa
Posted : 09 / 10 / 2024
Job Summary
As a NxaTel Field Technician, you will be responsible for installing, maintaining, and troubleshooting VoIP systems and related infrastructure, including cabling. You’ll play a crucial role in delivering top-tier customer service, ensuring clients receive prompt and reliable support. This position is ideal for someone who loves traveling, thrives in a hands-on technical environment, and enjoys IT fieldwork.
Key Responsibilities
- VoIP Installation & Maintenance : Install and configure VoIP systems for clients, ensuring all equipment functions optimally. Perform system upgrades and repairs as needed.
- Cabling & Infrastructure Setup : Install and maintain network cabling, routers, switches, and other related hardware to support VoIP services and internet connectivity.
- Troubleshooting & Problem-Solving : Provide on-site and remote technical support, diagnosing and resolving hardware and software issues related to VoIP systems and IT infrastructure.
- Customer Service : Deliver exceptional customer service by clearly explaining technical information to non-technical users. Ensure customer satisfaction by promptly addressing service requests and resolving issues efficiently.
- Documentation : Maintain accurate records of service calls, installations, maintenance, and repairs. Ensure all documentation is updated in company systems.
- Collaboration & Communication : Work closely with the service delivery team to ensure timely completion of installations and maintenance. Communicate effectively with both internal teams and clients.
Skills & Qualifications
Strong knowledge of VoIP systems and configurations
Excellent communication skills with the ability to explain technical concepts clearly to customers
Willingness to travel to various customer locations
Personal Attributes
Benefits
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It Field Technician • Durban, KwaZulu-Natal, South Africa
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