Technical Support

Hire Resolve's Client is seeking a motivated and customer‑oriented Technical Support professional to join. As a Technical Support specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for diagnosing and troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction.

Responsibilities

• Provide technical support to clients via phone, email, or in person
• Diagnose and resolve software, hardware, and network issues
• Install and configure software and hardware components
• Assist in the implementation of new systems and technologies
• Document and maintain accurate records of client interactions and solutions
• Keep up‑to‑date with the latest technology trends and advancements
• Collaborate with team members and other departments to deliver exceptional customer service

Requirements

• High school diploma or equivalent
• 1-3 years of experience in technical support or a related field
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Proficiency in various operating systems (Windows, macOS, Linux)
• Basic knowledge of networking concepts and protocols
• Ability to work independently and as part of a team
• Experience with ticketing systems and remote support tools is a plus
• License and vehicle
• Good understanding of mobile devices will be beneficial

Certifications

• CompTIA A+ and N+ are the minimum starting points. Anything better is a bonus.

Benefits

• Highly competitive salary for this role based on experience.
• R180K - R120K +/- monthly
• You can also visit the Hire Resolve website: hireresolve.co.za or email me: kay-leen.dupreez@hireresolve.us

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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