Production Coordinator King William's Town, South Africa

Sales, Marketing / Production Coordinator

Reporting to the Managing Director and Company Shareholders, the Sales, Marketing / Production Coordinator is responsible for supporting and coordinating between the Sales and Production teams by providing administrative support.

Minimum Requirements:

• Matric, Grade 12 certificate
• Valid Driver's licence

Responsibilities:

• Responsible for day to day sales enquiries from existing or potential customers – quotes, prices, product construction etc.
• Manage and record all sales enquiries.
• Serve customers by selling products and meeting customers’ needs.
• Service existing accounts, obtain orders, and establish new accounts.
• Resolve customer complaints by investigating problems, developing solutions, and preparing reports through the production team.
• Expand sales in existing accounts by introducing new products that the production team may be developing.
• Keep customers informed of their order progress by submitting weekly/monthly outstanding order lists.
• Keep customers informed of delivery status for their deliveries.
• Travel will be required for quarterly meetings with existing customers or meetings with potential new customers.
• Conceive new designs/packaging or changes to existing designs/packaging with new or existing customers.
• Submit manufacturing orders by referring to price lists and product literature.
• Post manufacturing orders into Pastel Accounting system.
• Check that the sales balance and submit monthly sales reports to the Management team every month end.
• Submit Sales Reps reports to the Sales Team and Accounting Team.
• Keep management informed by submitting weekly, monthly, and annual sales and production reports.
• Maintain professional and technical knowledge by continual meetings and updates with the production team.
• Liaise with logistics and customers in coordination with the collection and delivery of orders.
• Provide historical records by maintaining records on customer sales and production tracking.
• General support to the sales team and production team as required.
• Procure items instructed by the Management team.
• Perform day to day administrative tasks, answering the telephone, etc.

Key Skills and Competencies:

• Time management and planning skills.
• Interpersonal, written, and verbal communication skills.
• Able to meet multiple project deadlines and demonstrate good attention to detail.
• Able to demonstrate an understanding of the needs of the customer.
• Able to work individually as well as part of a team.
• Ability to meet deadlines with minimal supervision.
• Knowledge of export compliance and logistics is an advantage but not a specific requirement.
• Customer service and client relationships.
• Knowledge of graphic design is an advantage but not a specific requirement.

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