Senior Manager Of Operations Richards Bay

Job Overview

To manage the processes, teams, and resources for port operations, contributing to operational effectiveness, client/customer satisfaction, reduced risk, profitability, and compliance with relevant policies and regulatory requirements.

Duties & Responsibilities

• Execute own work and team work according to set operating procedures and service level agreements.
• Ensure continuous client interaction, communication, and feedback.
• Ensure complaints are handled effectively.
• Provide oversight over the port operations function and ensure port operations adhere to their service level agreements.
• Interact with transporters and service providers in port on a regular basis and ensure a good working relationship is maintained.
• Provide strategic input into the planning function to ensure delivery schedules are planned and executed in a cost-effective manner.
• Ensure that deliveries are monitored and expedited, that exceptions are raised and escalated, and the input data is collected and captured accurately.
• Identify opportunities and gaps on site to improve operational performance.
• Ensure KPI reports are updated, accurate, and distributed as per the requirement.
• Provide leadership to the team, create a positive working environment, and ensure the team is performing to the highest standard.
• Specific knowledge of the container flow and mills consumable products and documents to plan and ship with relevant documentation.
• Specific ability to process documentation required to clear Imports and invoice/process Exports/Consumables.
• Knowledge and ability to source documents from overseas and local – Internal- for C@F purposes on time.
• Clearing Consumables and Invoicing Breakbulk material.
• Strong knowledge of INCO-TERMS.

Desired Experience & Qualification

• Bachelor’s Degree or Diploma in Logistics Management/Supply Chain Management and Marine Services.

Skills and Experience Required

• Up to 5 years of experience in a similar environment, with at least 2 years tactical leadership/specialist experience.
• Advanced MS Office skills.
• Proficient people management and development knowledge and/or skill. Knowledge and understanding of the management and development of people, optimizing their outputs and effectively managing relationships, in order to achieve organizational goals.
• Time Management.
• Flexible approach to working conditions and working environment changes.
• Self-starter, self-motivated, energetic, and enthusiastic worker.
• Effective team player.

#J-18808-Ljbffr