CLAIMS ADMINISTRATOR - EAST LONDON

Candidate Qualifications

Candidates must have the following qualifications:

• Grade 12
• Competence
• Experience (1+ Years in industry)
• Class of Business completed for STI Personal and Commercial lines
• Operational Ability
• Product Specific Training

The following additional factors will be to your advantage:

• Experience on SANTAM online system
• Product specific training completed with main players in insurance industry: Santam, Old Mutual, Momentum (Previously Alexander Forbes), Bryte etc.

Main Characteristics for Candidates

Strong points for candidates include:

• Good verbal and written communication skills at all levels
• Computer literate in Microsoft Office and internet
• Self-discipline and time management
• Punctuality
• Ability to make and receive calls to clients
• Gathering and following up all info and documents required to register claims
• Advising on claims under what section covered on policies
• Interaction and follow up with Insurers
• Involvement with claims intermediary service (Client satisfaction)
• Following claims through to Agreement of Loss signed by client
• Logic and intellect to ensure customers are treated fairly
• Building trust-based relationships with clients

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