Business Support Specialist

About the job Business Support Specialist

6 Month Contract Position

• Relevant Technical/IT Degree or Diploma.
• At least 5 years experience in ESH and ESG processes or similar role.
• In-depth understanding of the Sustainability landscape.
• Experience in change management, system integration and solution design-Global experience.
• Appreciation of technology accountable for knowledge of requisite processes for area of accountability.

Responsibilities:

• Collaborate with different stakeholders at the various operations to have a good understanding of the operational technologies for sustainability and capital projects.
• Engage with the manager, Business Process Custodian (BPC), and Regional Process Owners (RPOs) on continuous business improvement opportunities.
• Focus is on Continuous improvement rather than day-to-day incidents.
• Analyse business requirements, interpret and capture them in a business requirements document (BRD).
• Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals.
• Effective management of Incidents/Requests/Changes/Problems and Config requirements.
• Identify gaps in current global/ local business processes and ensure optimization.
• Participate in regional governance structures.
• Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests, and bug fixes.
• Work with the Business Lead to manage requirements from third-party non-SAP suppliers i.e., interfaces to the application.
• Work with the Global Access and GRC team to ensure process optimization, regional fit and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements.

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