Key Accounts Manager

Duties & Responsibilities

Primary Purpose of the Job

• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal team
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Monitor and analyze performance metrics and suggest improvements
• Operating as the lead point of contact for any and all matters specific to your accounts
• Perform research and identify new potential customers and new market opportunities
• Provide timely and effective solutions aligned with clients’ needs
• Liaise with Marketing and Product Development departments to ensure brand consistency
• Stay up-to-date with new product launches/Waste management Solutions
• Manage all existing contracts
• Manage all Key accounts
• Manage, Present and report on all Clients Monthly, Quarterly and Annual reviews

Requirements and Skills

• Experience in sales and providing solutions based on customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Strong verbal and written communication skills

Main Tasks (Day to day Sales Management Tasks)

• Assist with challenging client requests or issue escalations as needed
• Analyzing client data to provide valuable feedback and propose solutions to challenges
• Monitoring market trends and providing regular competitor feedback
• Highly goal-oriented, assertive and a hands-on problem solver
• Analyze and draw inferences from data

Duties / Tasks

• Weekly Planning and Reporting of Key client meetings and feedback
• Yearly forecast of New developing key accounts based on Sales potentials
• Adding existing clients to key account structure
• Building monthly reports from available data of web portal
• Signing off and presentation of monthly reports done by Aftersales department.
• Liaising with Sustainability department on new projects and project timelines.

Package & Remuneration

R 35000 - R 45000 - Monthly

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