Office & Reservations Administrator

Office & Reservations Administrator

Our client, an international institution that specializes in providing language courses, is looking for an Office & Reservations Administrator to join their team based in Sea Point, Cape Town.

Duties & Responsibilities

Main Responsibilities and Tasks:

Reservations:

• Process booking requests onto the designated booking system and issue all booking documents.
• Assist with bed allocation process.
• Attend to and support all student and agent questions, booking changes and enquiries.
• Chase payments via email or telephone for national and international schools.
• Production and ongoing administration of agency agreements.

Office Management:

• Ensure efficient purchasing by assessing pricing between suppliers including effective management of service contracts.
• Provide guidance and oversight of purchasing by other employees.
• General personnel management including monitoring, preparing, and recording: Time and attendance.
• Payroll and accurate processing thereof.
• Health insurance policies.
• Employee files and related documents.

Bookkeeping and Finance-Related Responsibilities:

• Maintain up-to-date records and communicate with the CFO.
• Calendar of events and office deadlines.
• Banking.
• Petty Cash.
• Debt Collection.
• Asset register management.
• Supplier reconciliations and payments.
• Invoice authorizations.
• On-time submission of tax returns to SARS.

Human Resource Assistance:

Assist in the following:

• Ensure all staff have up-to-date signed contracts.
• Annual leave and sick leave forms are filled in.
• Collection of personal details.
• Ensure all staff respond to any new HR-related policies or procedures.

Student/Customer Engagement:

Provide customer service support to students regarding their bookings, payments, and deposits.

Any other duties as may be required from time to time by the company.

Required Qualifications

Qualifications:

• Payroll Technician qualification or equivalent experience.
• Matric, including Maths and English, or equivalent.
• Accounts qualification or equivalent experience.

Experience:

• Previous Payroll experience.
• General office administration experience.
• Experience using the full range of Microsoft Office Suite.

Skills, Knowledge, and Abilities:

• Excellent level of spoken and written English.
• Accuracy and attention to detail, particularly when working to tight deadlines.
• Ability to work on own initiative as well as part of a team.
• Ability to use Microsoft Word and Excel.

Personal Attributes:

• Willingness to work non-standard hours when necessary.
• Ability to work under pressure.
• Ability to prioritize workload and deal with conflicting demands.
• Attention to detail.

Aptitude:

• Eager to learn and operate new IT systems.
• Positive on learning new skills.

Desirable:

• Experience of Using Payroll Software.
• Experience in using Microsoft Office.

Package & Remuneration

Monthly.

#J-18808-Ljbffr